Refund policy
Every Chosen One piece is made to order - printed and produced just for you after you hit checkout. That is how we keep one price across every size without cutting fabric quality. It also means our return rules are a little different from big-box stores. Here is exactly how it works.
Damaged, defective, or wrong item
If your order arrives damaged, has a print defect, or is not what you ordered, we will make it right - free replacement or full refund, your choice.
- Email hello@chosenone.shop within 30 days of delivery.
- Include your order number and clear photos of the issue.
- No need to ship anything back - keep the piece.
We respond within 2 business days.
Sizing and change of mind
Because each piece is produced on demand, we cannot accept returns or exchanges for size choice or change of mind. Please check the size guide on each product page before ordering - and remember, every size is the same price, XS to 3XL.
That said, we are two real people, not a faceless warehouse. If something feels off with your order, email us and we will always try to find a fair solution.
Cancellations and address changes
Production starts quickly after checkout. If you need to cancel or fix a shipping address, email us as soon as possible - once production has started we can no longer cancel the order.
Refund processing
Approved refunds go back to your original payment method within 5-10 business days, depending on your bank.